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Support

How Can We Help?

Need Help?

Our friendly help team can be reached Monday through Friday, from 8am to 5pm CST.

Phone Support

800-441-8201 or 940-566-2420

Online Self Help

Email Support

Or submit a request to our help desk here:

Support

We provide remote support using GoToAssist, a secure remote technician portal by LogMeIn.  Please enter your 9 digit session code below.  If you need a code, please contact us via live chat below or email us at support@excelss.com

How does the technician portal work?

  • Get your 9 digit session code from our support team. You can contact us via live chat, telephone, or email at support@excelss.com
  • Enter your 9 digit session code in the box below and click on ‘Connect with Technician’.
  • A small applet from GoToAssist will automatically download. NOTE: The applet automatically removes itself from your PC when our session is ended.
  • Double click on the applet either in your browser downloads area or from your downloads folder.
  • The applet will allow you to chat with your technician, share your screen, or give us remote access.